Privacy policy

Last Updated: 18 September 2024

KNOOPS UAE is committed to protecting the privacy of its customers and users of its mobile application and website (collectively referred to as “the Platform”). This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you access or use our Platform for onsite orders, delivery services, or general browsing.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please discontinue using the Platform.

1. Information We Collect

We collect various types of information when you interact with our Platform, including:

1.1 Personal Information:

• Name
• Contact details (email, phone number)
• Delivery address
• Payment information (credit/debit card details, billing address)
• Order history
• Account login credentials (if applicable)

1.2 Usage Information:

• IP address
• Browser type and version
• Mobile device information (if using the mobile app)
• Geolocation data (with your consent)
• Browsing history and interactions with the Platform

1.3 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance user experience, improve our services, and gather analytics about user behavior on our Platform.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders, including delivery services.
• To improve the functionality and user experience of our Platform.
• To communicate with you regarding your order status, promotions, and updates.
• To manage your account and preferences on the Platform.
• To ensure compliance with legal obligations and protect the security of our Platform.
• To send personalized marketing messages (if consent is given).

3. Sharing Your Information

KNOOPS UAE will not sell, trade, or rent your personal information to third parties. We may, however, share your information with:

• Service Providers: Third-party partners who assist us with delivery, payment processing, and customer service.
• Legal Authorities: In response to legal requests, such as a court order or to comply with legal obligations.
• Affiliates and Partners: KNOOPS UAE brand partners for internal business purposes and marketing (with your consent). We ensure that any third party we work with upholds strict data privacy standards and only uses your data for the specified purposes.

4. Data Security

We take reasonable and appropriate steps to protect your personal information from unauthorized access, disclosure, or misuse. We use secure methods, including encryption, to process payments and ensure the safe transmission of data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Retention of Personal Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely dispose of it.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information held by us.
• Opt-out of receiving marketing communications by following the instructions in the communication or updating your preferences in the app or website settings.
• Restrict or object to the processing of your data in certain circumstances.
• Request a copy of your personal data in a structured, commonly used format. To exercise any of these rights, please contact us using the contact information provided below.

7. Children’s Privacy

The Sites are not targeted towards, nor intended for use by, anyone under the age of 13. A USER MUST BE AT LEAST AGE 13 TO ACCESS AND USE THE SITES. If the User is between the ages of 13 and 18, they may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

8. Third-Party Links

Our Platform may contain links to third-party websites. KNOOPS UAE is not responsible for the privacy practices of such websites. We encourage you to read the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: hello@knoops.ae

By using the KNOOPS UAE application and website, you acknowledge that you have read and understood this Privacy Policy.